“I use a wheelchair and can’t walk up stairs. How do I access the plane when there’s no air bridge?” This is a question I’m asked regularly. Many regional airports around Australia don’t have the facility of an air bridge from the terminal to the aircraft. Instead there is a great staircase from the tarmac to the plane door. However, there is a way for travellers to access the plane without using the stairs. In an effort to alleviate anxiety for anyone new to using a wheelchair, someone who hasn’t travelled before, or someone who has a mobility restriction, I thought I’d take photos and share information. So here’s what happens when you need wheelchair access at a regional airport which has no air bridge.
BJ uses his wheelchair on the tarmac, walks into the lift, stands with Hubby’s assistance in the lift and then walks to his seat on the aircraft. I understand this isn’t possible for everyone so I’ll share what usually happens.
On landing at a regional airport a passenger needing assistance is asked to wait until the rest of the passengers have disembarked. This allows the airport staff to bring the lift to the side of the aircraft and for a passenger’s wheelchair to be unloaded.
The lift is then raised to the aircraft door where an aisle wheelchair is unloaded for the passenger to use in the lift.
The lift then lowers to the tarmac.
AJ & I wait on the tarmac and take BJ’s own chair to him but airline crew would assist if you don’t have someone travelling with you.
The lift is quite narrow so only those who need to be in the lift are allowed in there. Hubby goes in the lift with BJ and a flight attendant and there’s literally no extra room.
On departure the process is reversed. One tip after our last trip, is to remember to give the airline instructions regarding the care of your wheelchair. In all the rush of getting on board, using the lift, pulling off the wheelchair cushion etc. we forgot. AJ then looked out her window on the plane and noticed the wheelchair on its side (please note it was not Qantas who did this.). I had no qualms about pulling aside the flight crew to ask them to ask the cargo staff to right the situation. It probably delayed us a few minutes but it was worth it to ensure no damage to the chair. I’m not sure who thinks it’s even a good idea to put a wheelchair on its side but that’s a whole other blog and I’m all about the positive.
As always, we advise contacting the airline by phone and specifying your needs to the special handling department. Let them know if you will need an aisle chair transfer.
Some regional airports do have the Eagle Passenger Lifter (see photo below) for passengers who cannot do a standing transfer.
And here’s the lift in action –
You can read further tips about airline travel here.